Shipping policy
At GALLIVANT CACHE, we work to process and deliver your order as quickly and smoothly as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. ORDER PROCESSING
Orders are typically processed within [1–3 business days] after payment is successfully received.
Orders are not processed or shipped on weekends or public holidays. Orders placed during sales, product launches, holidays, or other high-volume periods may require additional processing time.
Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.
2. SHIPPING DESTINATIONS
We ship to the locations available at checkout.
If your country or region is not listed, shipping may not currently be available to your location. Please contact GALLIVANT CACHE before placing an order if you have questions about delivery availability.
3. SHIPPING RATES
Shipping costs are calculated at checkout based on your delivery address, order size, package weight, and selected shipping method.
Any free-shipping offers are subject to the terms stated at the time of purchase and may exclude certain locations, products, or promotional periods.
4. DELIVERY ESTIMATES
Estimated delivery times begin after your order has been processed and shipped.
Delivery estimates are provided for convenience and are not guaranteed. Delivery times may vary due to carrier delays, weather, holidays, customs processing, incorrect addresses, or circumstances beyond our control.
Estimated delivery windows may include:
● Domestic shipping: [3–7 business days]
● International shipping: [7–21 business days]
These estimates may vary depending on your location and selected shipping method.
5. TRACKING INFORMATION
When tracking is available, tracking details will be sent to the email address provided at checkout.
Tracking information may take up to 48 hours to update after the package has been shipped. If tracking does not update immediately, please allow additional time before contacting us.
6. ACCURATE SHIPPING INFORMATION
You are responsible for providing accurate and complete shipping information at checkout, including your name, address, apartment or unit number, postal code, phone number, and email address.
GALLIVANT CACHE is not responsible for delays, failed delivery, returned packages, or additional shipping costs caused by incorrect or incomplete information.
If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that changes can be made after an order has been placed or shipped.
7. LOST, STOLEN, OR MISDELIVERED PACKAGES
Once a package has been marked as delivered to the address provided at checkout, responsibility for the package may transfer to the customer.
GALLIVANT CACHE is not responsible for packages that are lost, stolen, or misplaced after confirmed delivery. If your package is marked as delivered but cannot be located, please check with household members, neighbors, building management, and the shipping carrier.
If a package is lost in transit or appears to be misdelivered, contact us and the carrier as soon as possible. We will assist where reasonably possible, but resolution may depend on the carrier’s investigation and policies.
8. INTERNATIONAL SHIPPING
International customers may be responsible for customs duties, import taxes, brokerage fees, handling charges, or other fees imposed by their country or local authorities.
These charges are not included in the product price or shipping fee unless expressly stated at checkout. GALLIVANT CACHE does not control or determine these charges.
Customs processing may also delay delivery. Customers are responsible for ensuring that imported products comply with the laws and regulations of their destination country.
9. PRE-ORDERS AND BACKORDERS
If your order includes a pre-order or backordered item, the order may ship when that item becomes available unless otherwise stated.
If an order contains both in-stock and pre-order items, the items may ship together unless separate shipping is arranged or stated at checkout.
Estimated release and shipping dates for pre-orders are subject to change.
10. SHIPPING RESTRICTIONS
Certain products may be subject to shipping restrictions based on destination, carrier requirements, or applicable laws.
We reserve the right to cancel or refuse shipment of an order if delivery is unavailable, restricted, or not reasonably possible.
11. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time. Changes will become effective when posted on this page unless otherwise stated.